Refund Policy

Customers do not pay when submitting a request. Payment is requested only after SwiftPrompt reviews and approves the scope or provides a custom quote.

Once work begins, refunds depend on project stage and completed work. Completed discovery, strategy, design, development and revision work may be non-refundable.

If SwiftPrompt cannot deliver the approved scope, the customer may be eligible for a partial or full refund depending on work completed.

Rush fees, third-party costs, domain purchases, software charges and external service fees are generally non-refundable once incurred.